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Understanding Your Customers

In Social Housing, we typically understand the asset- the home - very well, but have a very limited understanding of our customers in terms of their needs, wants & vulnerability.  Engage-Me.io adopts a data driven approach, combined with Machine Learning to help  you understand the residents who live behind the doors of your properties, enabling a tailored approach to engagement which supports the management of vulnerabilities, as well as helping you understand the needs & wants of tenants in order to deliver better outcomes. 

         

Consumer Standards Compliance

The Transparency, Influence and Accountability Standard now makes it a legal requirement to gather & use relevant information and data to understand the diverse needs of tenants, including those arising from protected characteristics, language barriers, and additional support needs.  By leveraging our data focused approach to understanding  customers, we enable personalised engagement, allowing you to communicate with residents on what's important to them & understand the improvements that they want to see delivered.  By helping Social Landlords to move towards delivering real influence which is measurable, we provide you with the data & compliance assurance to support you during your regulatory inspections.  

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Housing Ombudsman: Spotlight on - Attitudes, respect and rights.  Relationship of Equals

"Residents are at risk of being labelled, but without any of the associated benefits a label can bring."

Engage-AI Modules

Engage-AI combines outbound engagement, personaisation & insight tools with Machine Learning.  It manages engagement throughout the customer journey, giving you the insights that you need to keep tenants happy and safe, whilst enabling you to improve services & neighbourhoods.    

Feedback

Welfare

Gain actionable insights & find out how your customers really feel. 

Understand your silent voices & help those tenants who need it the most but won't ask.         

Compliance & Data

Understand Customer Diverse Needs & Comply with the TI&A Standard.    

TSMs

Improve your TSM scores through personalised engagement & co-design 

Neighbourhood

Inclusivity

Connect your tenants to the places that they live & create better safety neighbourhoods. 

Make sure your hearing all the voices within you community  

Angela Holden, Director of Regulatory Engagement RSH

“Look at your tenant engagement mechanisms- are they working as you and your tenants want?”

Engage-Me Benefits

Our solution enables you to bridge the "engagement gap", enabling you to connect and understand your customers better and deliver better services as a result. 

Do More With Less

Protect Your Reputation

Intelligent engagement automation reduces the internal workload and moves away from driving volume to managing on the basis of risk & need, freeing up staff time.  

Unrelenting social & mainstream  media coverage of the sector means that protecting your reputation is now more important than ever. Don't compromise your hard won G1/V1, by getting a C3/C4 rating.            

Improved Services

Increased Diversity & Inclusivity

By gaining real, detailed insights into the causes of service delivery failure & dissatisfaction, services can be improved & tenants views taken into account.  

The regulator has made it clear that producing a policy is no longer enough.  Really drive inclusivity & diversity and hear your silent voices, whilst being evidencing this.

Happier Customers

By improving engagement, communication & overall participation combined with delivering actionable insights, the solution drives up satisfaction & improves TSM scores, whilst reducing complaints.      

Better Governance

Prove that your engagement mechanisms work & that you have embedded engagement in your systems & processes. 

Engage-Me Features

Our platform slots into your existing IT landscape, and collects, cleanses & updates tenant data to fill in your data gaps.  Being highly automated, it frees up the time of front line staff allowing you to do more with less & allows you to gain actionable insights which drive service improvement.  Inclusivity is inbuilt & it measures engagement rates, depth & how inclusive your engagement is, providing you with a detailed audit trail to prove that engagement is embedded into your systems and processes.

Data Collection & Integration

Bridge the data gap between your IT systems & tenants. Collect, clean & keep tenant data up to-date & really know who your customers are.

Engagement Campaign Manager

Model, embed & automate engagement into the customer journey & gain actionable insights.  Manage satisfaction in real time. 

Multilingual & Advocate Comms

Comply with the consumer standards & increase engagement with minority groups; communicate with advocates & tailor engagement based on "need".

Dynamic Content Builder

Create new content & deliver existing engagement content to a wider tenant audience & promote your  positives, whilst reducing internal workload.

Personalisation

Engage & involve tenants on what matters to them.  Identify the services & issues concerning them & involve them in co-designing solutions.

Co-Creation & Ideation

Implement new, digital channels of engagement & widen engagement inclusivity.  Involve tenants in co-design and  ideation & make them part of the solution.     

Targeted Comms  

Move away from point based comms & start to build trust & productive relationships. Communicate performance & landlord service information more effectively & generate an audit trail. 

Dashboards & Alerts

Align reporting & KPI's with your governance structure & share satisfaction, engagement & inclusivity measures across the organisation.  Motivate tenants by sharing social  impact dashboards.

Data, Metrics & Compliance

Metrics on engagement participation, depth & inclusivity, demonstrate that engagement is embedded &  truly matters to you whilst giving you evidence based metrics.

Angela Holden, Director of Regulatory Engagement RSH

“Look at your tenant engagement mechanisms- are they working as you and your tenants want?”

Get The Information You Need

Understand your customers, tailor engagement, up your survey reponse rates.

Drive optimal engagement with every resident, every time, & gain more actionable insights enabling you to drive improvement. 

Real Time Feedback

Gain real time repairs feedback & recover the situation.

Dynamic Insight Surveys 

Gain additional, detailed  insights on dissatisfaction areas.

Analyse & Understand

Use Machine Learning to make sense of your data.

Free Up Resources

Intelligent Automation Saves Front Line Staff Time

Automate engagement & start managing on the basis of  need & risk, not volume. Do more with less.

Intelligent Automation

Automate engagement & communication flows with inbuilt reminders & triggers. 

Profile

Check in via SMS & find out who needs support; "complex" needs prioritised automatically.

Prioritise 

Prioritise resources to those who actually need help & support the most.

Easy Implementation

True Cloud, Fast Start,  Integration Friendly, Powered By  AI

Engage-Me is totally cloud based, and comes pre-populated with customisable digital templates, workflow engagement campaigns and is pre-configured out of the box, giving you a solution baseline which you can customise. 

True Cloud Based

Securley hosted in the Cloud & GDPR compliant.

Fast-Start

Go live in weeks not months.  No more lengthy projects that drag on and on.

Open Integration

Slots in to your existing IT estate & synchs data.

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Engage Me Group Ltd

71-75, Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ

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t: 0330 1339769 

e: info@engage-me.co.uk

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