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Better Resident Experiences, Smarter Repairs Outcomes & Less Complaints
AI has the power to transform social housing. From automating routine tasks and freeing staff to focus on people, to delivering the insights that drive satisfaction and operational excellence, the potential is huge. But unlocking that potential requires strong data foundations — integrating customer and operational data to reveal the full picture.
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At Engage-Me, we help landlords break down silos, understand their customers better, and build the data strategies needed to deploy AI effectively, within the framework of our omni-channel AI enabled engagement & collaboration platform.
The results: fewer repeat & chained repairs, increased first time fix rates, reduced no access, lower complaints rates & increased satisfaction, through delivering an "ask once" service model.
Helping Social Landlords Move From The "Old World" to The "New World"
We help Social Landlords leverage AI, Engagement & Data to reduce unnecessary repairs visits, no-access rates and complaints, by helping them move from the "old world" of re-actively managing failure demand to the "new world" of pro-actively anticipating when things are about to "go wrong" and preventing these "bad outcomes" which often lead to complaints.
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At its core is a simple principle: real transformation happens when customer and operational data are brought together — and when we truly understand what that data is telling us. By connecting the dots, Engage-Me helps landlords see the bigger picture, uncover hidden insights, and act with confidence. AI vastly increases our capacity to understand data at scale & in real-time, whilst providing an always on digital workforce. This combined with our omni-channel engagement & collaboration hub, delivers a step change in customer experience, greater operational efficiency, and significant cost savings that create financial headroom — all while delivering fairer, more equitable outcomes for residents.
Engage-AI
Housing-AI
Repairs-AI
Open up the digital channels your residents actually want to use (SMS, WhatsApp, Telegram, Messenger). Deliver 24/7 service availability powered by private, custom-built AI Co-Working Agents- No more residents “waiting on the telephone.” . Collaborate seamlessly across departments and contractors to provide true “ask once” services and transform the resident experience, supported by real-time video engagement.
Understand service failure and reduce complaints with AI-driven contact data analysis and sentiment analysis. Analyse large volumes of unstructured data to unlock valuable, actionable insights.
Gain a deeper understanding of your customers and identify “silent voices” & "frustrated voices" via cross service pattern recognition & improve safeguarding and resident welfare. Increase engagement outreach to better uncover the real drivers of dissatisfaction.
Make sense of your complex repairs data to reduce repeat repairs, increase first-time fixes, and slash no-access rates — all while managing contractor performance. Adopt a preventative approach to failure demand and reduce overall repair visits. De-escalate emergencies and enable “remote-fix” solutions through real-time video engagement.
Reduce your repairs backlog, lower repair-related complaints, and drive up resident satisfaction.
Complaints-AI
Arrears-AI
Understand what’s really driving your complaints and move from the reactive “old world” of reviewing what went wrong after it’s too late, to the “new world” of proactive intervention and prevention; intercepting complaints mid-flight. Accelerate your complaints handling process and improve communication with residents to uncover their real frustrations & build a data-driven culture of learning from complaints.
Adopt an upstream, prevention-based model for tenancy sustainment. Identify the tenants who need support most and reach them faster, while automating rent payments for lower-risk cases.
Reduce contact friction with digital and real-time video engagement, delivering personalised and empathetic support, assisted by AI Co-Working Agents.
Intelligent Data Layer
Break down silos, understand what your data is really telling you, and generate value by seeing the big picture. Provide agents with secure access to maximise effectiveness, while in-data layer Machine Learning and AI Agents extract deeper insights — helping you see the wood for the trees and shift from a reactive to a proactive approach - triangulating your data in the process to "see the wood for the trees".
Cloud Based
Engage-Me is totally cloud based. It sits on top of your existing IT estate, acting as the "brain" by help you to understand your data and drive better AI enabled outcomes by operationalising insights, connecting with your customers & helping staff to spend more time on the work that matters.
True Cloud Based
Securley hosted in the Cloud & GDPR compliant.
See The Big Picture
Break down your silo's & see the wood for the trees.
Accelorate AI Adoption
Design & implement an AI strategy which delivers real impact.