Understanding Your Customers
In Social Housing, we typically understand the asset- the home - very well, but have a very limited understanding of our customers in terms of their needs, wants & vulnerability. Engage-Me.io adopts a data driven approach, combined with Machine Learning to help you understand the residents who live behind the doors of your properties, enabling a tailored approach to engagement which supports the management of vulnerabilities, as well as helping you understand the needs & wants of tenants in order to deliver better outcomes.
Consumer Standards Compliance
The Transparency, Influence and Accountability Standard now makes it a legal requirement to gather & use relevant information and data to understand the diverse needs of tenants, including those arising from protected characteristics, language barriers, and additional support needs. By leveraging our data focused approach to understanding customers, we enable personalised engagement, allowing you to communicate with residents on what's important to them & understand the improvements that they want to see delivered. By helping Social Landlords to move towards delivering real influence which is measurable, we provide you with the data & compliance assurance to support you during your regulatory inspections.
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Housing Ombudsman: Spotlight on - Attitudes, respect and rights. Relationship of Equals
"Residents are at risk of being labelled, but without any of the associated benefits a label can bring."
Engage-AI Modules
Engage-AI combines outbound engagement, personaisation & insight tools with Machine Learning. It manages engagement throughout the customer journey, giving you the insights that you need to keep tenants happy and safe, whilst enabling you to improve services & neighbourhoods.
Feedback
Welfare
Gain actionable insights & find out how your customers really feel.
Understand your silent voices & help those tenants who need it the most but won't ask.
Compliance & Data
Understand Customer Diverse Needs & Comply with the TI&A Standard.
TSMs
Improve your TSM scores through personalised engagement & co-design
Neighbourhood
Inclusivity
Connect your tenants to the places that they live & create better safety neighbourhoods.
Make sure your hearing all the voices within you community
Angela Holden, Director of Regulatory Engagement RSH
“Look at your tenant engagement mechanisms- are they working as you and your tenants want?”
Engage-Me Benefits
Our solution enables you to bridge the "engagement gap", enabling you to connect and understand your customers better and deliver better services as a result.
Do More With Less
Protect Your Reputation
Intelligent engagement automation reduces the internal workload and moves away from driving volume to managing on the basis of risk & need, freeing up staff time.
Unrelenting social & mainstream media coverage of the sector means that protecting your reputation is now more important than ever. Don't compromise your hard won G1/V1, by getting a C3/C4 rating.
Improved Services
Increased Diversity & Inclusivity
By gaining real, detailed insights into the causes of service delivery failure & dissatisfaction, services can be improved & tenants views taken into account.
The regulator has made it clear that producing a policy is no longer enough. Really drive inclusivity & diversity and hear your silent voices, whilst being evidencing this.
Happier Customers
By improving engagement, communication & overall participation combined with delivering actionable insights, the solution drives up satisfaction & improves TSM scores, whilst reducing complaints.
Better Governance
Prove that your engagement mechanisms work & that you have embedded engagement in your systems & processes.
Engage-Me Features
Our platform slots into your existing IT landscape, and collects, cleanses & updates tenant data to fill in your data gaps. Being highly automated, it frees up the time of front line staff allowing you to do more with less & allows you to gain actionable insights which drive service improvement. Inclusivity is inbuilt & it measures engagement rates, depth & how inclusive your engagement is, providing you with a detailed audit trail to prove that engagement is embedded into your systems and processes.
Data Collection & Integration
Bridge the data gap between your IT systems & tenants. Collect, clean & keep tenant data up to-date & really know who your customers are.
Engagement Campaign Manager
Model, embed & automate engagement into the customer journey & gain actionable insights. Manage satisfaction in real time.
Multilingual & Advocate Comms
Comply with the consumer standards & increase engagement with minority groups; communicate with advocates & tailor engagement based on "need".
Dynamic Content Builder
Create new content & deliver existing engagement content to a wider tenant audience & promote your positives, whilst reducing internal workload.
Personalisation
Engage & involve tenants on what matters to them. Identify the services & issues concerning them & involve them in co-designing solutions.
Co-Creation & Ideation
Implement new, digital channels of engagement & widen engagement inclusivity. Involve tenants in co-design and ideation & make them part of the solution.
Targeted Comms
Move away from point based comms & start to build trust & productive relationships. Communicate performance & landlord service information more effectively & generate an audit trail.
Dashboards & Alerts
Align reporting & KPI's with your governance structure & share satisfaction, engagement & inclusivity measures across the organisation. Motivate tenants by sharing social impact dashboards.
Data, Metrics & Compliance
Metrics on engagement participation, depth & inclusivity, demonstrate that engagement is embedded & truly matters to you whilst giving you evidence based metrics.
Angela Holden, Director of Regulatory Engagement RSH
“Look at your tenant engagement mechanisms- are they working as you and your tenants want?”
Get The Information You Need
Understand your customers, tailor engagement, up your survey reponse rates.
Drive optimal engagement with every resident, every time, & gain more actionable insights enabling you to drive improvement.
Real Time Feedback
Gain real time repairs feedback & recover the situation.
Dynamic Insight Surveys
Gain additional, detailed insights on dissatisfaction areas.
Analyse & Understand
Use Machine Learning to make sense of your data.
Free Up Resources
Intelligent Automation Saves Front Line Staff Time
Automate engagement & start managing on the basis of need & risk, not volume. Do more with less.
Intelligent Automation
Automate engagement & communication flows with inbuilt reminders & triggers.
Profile
Check in via SMS & find out who needs support; "complex" needs prioritised automatically.
Prioritise
Prioritise resources to those who actually need help & support the most.
Easy Implementation
True Cloud, Fast Start, Integration Friendly, Powered By AI
Engage-Me is totally cloud based, and comes pre-populated with customisable digital templates, workflow engagement campaigns and is pre-configured out of the box, giving you a solution baseline which you can customise.
True Cloud Based
Securley hosted in the Cloud & GDPR compliant.
Fast-Start
Go live in weeks not months. No more lengthy projects that drag on and on.
Open Integration
Slots in to your existing IT estate & synchs data.