Transform Your Customer Experience, Deliver Better Outcomes, Reduce Your Operating Costs
The potential for AI to transform the Social Housing Sector is huge. From automating transactional tasks & releasing humans to be more human, to delivering the actionable insights that really matter in driving satisfaction & better operational outcomes, AI has huge promise. However, in order to leverage AI's full potential, you need a data strategy that provides the solid foundations for deploying AI, which includes & integrates both customer and operational data, as well as the capability to help understand what that data is telling you.
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We help social landlords see the big picture, by helping them to understand their customers better, breaking down data silo's and integrating insights, and providing the data foundation on which to deploy the latest AI technologies. We enable you to take full advantage of the promise of AI to transform your customer experience & operational efficiency, reducing the workload on staff & helping "humans to be more human", enabling social housing staff to do what they originally joined the sector to do - helping those who really need it most. ​​
Engage-Me Platform: Build Around The Integrated Needs Of Your Customers
The Engage-Me solution is modular, allowing you to focus on improving priority areas and is based on core principle that we need to combine customer & operational data in order to drive win-win outcomes, meet the diverse needs of tenants & deliver equitable outcomes. The solution improves the customer experience, drives operational efficiencies & creates financial headroom through delivering significant tangible cost savings.
Engage-AI
TIA+
Open up the contact channels that your residents really want to engage on; deploy custom trained advanced reasoning AI Agents, improve customer experience & reduce inbound demand.
Resident led service improvement, integrating customer data, engagement, insights & personalised comms, delivering compliance with the transparency, influence & accountability standard & embed inclusivity.
Arrears-AI
Adopt an upstream model for tenancy sustainment, based on prevention. Understand the tenants who need help the most & reach them faster, whilst automating collections.
Repairs-AI
DMC-AI
Compliance-AI
Understand your complex repairs data & reduce repeat repairs, whilst managing operative performance & reducing complaints & managing tenant vulnerability better.
Adopt an engagement led approach to managing DMC. Predict unreported cases & manage your DMC program more efficiently. Implement workflow driven case management for DMC & comply with Awaab's Law..
Understand the diverse needs of customers, adopt an engagement led approach based on need, predict no-access probability & know when to move to an enhanced access process.
Agentic-AI
Data Integration
Build & train your own team of AI Agents on your policies, procedures & data. Create internal agents to support front line staff & transactional agents to automate transactional processes.
Extract the value from your existing Data Warehouse or let us build a cloud based Lake-House for you. Break down your silo’s & build the data foundations for your digital, insight & AI strategy.
Consultancy
We can support you in creating & implementing your developing your Digital & AI, Data & Insight and KIM Strategy to support your corporate strategy & delivery roadmap.
Benefits
With the current operating environment of rent rise caps, inflationary pressures & increasing tenant service expectations, the ethical adoption of AI represents a huge opportunity to transform the sector, create financial headroom, reduce burnout & increase morale.
Deliver Financial Headroom
Stem Resident Complaints
Reduce internal operating costs & create financial headroom in your budgets. Reduce failure demand across the organisation & utilise staff resources more intelligently.
Deliver resident led service improvements & deliver a better more agile customer experience; understand the real root cause of complaints & adopt a "learning from complaints" culture. Avoid reputational damage
Drive Better Outcomes
Sustain More Tenancies
Drive better customer & operational outcomes, whilst reducing failure demand and optimising the use of your internal resources to provide a better service, informed by insight and data.
Adopt an engagement led upstream tenancy sustainment strategy, supported by AI which reduces arrears whilst helping tenants maximise income & develop their financial capabilties.
Create Happier Humans
Deliver a win-win, by driving up resident satisfaction, improving staff morale & reducing burn-out at the same time. Free up staff to do more "human" work.
Increase Compliance
Improve overall compliance & reduce reputational risk across your business. Evidence compliance with the TIA standard.
Cloud Based
Engage-Me is totally cloud based. It sits on top of your existing IT estate, acting as the "brain" by help you to understand your data and drive better AI enabled outcomes by operationalising insights, connecting with your customers & helping staff to spend more time on the work that matters.
True Cloud Based
Securley hosted in the Cloud & GDPR compliant.
See The Big Picture
Break down your silo's & see the wood for the trees.
Accelorate AI Adoption
Design & implement an AI strategy which delivers real impact.