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Better Resident Experiences, Smarter Repairs Outcomes & Less Complaints
AI alone doesn’t transform housing services — it’s AI embedded within integrated data and insight that drives real change.
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Engage-Me brings together AI, omnichannel engagement, and remote video triage into a single platform, enabling social landlords to spot risks and inefficiencies earlier, reduce repairs demand, and deliver faster, more effective services. From first contact to resolution, we help you move from reactive response to proactive service management.
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Our AI-driven Remote Video Triage capability allows you to diagnose issues in real time, reduce unnecessary visits, and prioritise high-risk cases — particularly for damp and mould. By identifying risk earlier and enabling rapid triage, we support compliance with Awaab's Law while reducing escalation, emergency callouts, and complaint volumes.
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The result is safer homes, lower operational demand, and a more responsive, trusted service. Help residents faster and take control of service risk — book a discovery call with us.
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From Reactive to Proactive Repairs and Compliance
We help landlords move away from outdated, reactive service models - characterised by high complaint volumes, poor communication, repeat visits, high no-access rates, low first-time fix rates, and increasing pressure to comply with Awaab's Law — by bringing together AI, integrated data, omnichannel engagement, and remote video triage into a single, resident-focused approach.
Engage-AI
AI-driven, omnichannel engagement that identifies risk early and creates a complete, auditable record of every interaction. Integrated video triage captures real-time evidence, supporting faster decisions, stronger compliance with Awaab's Law, and reduced escalation.
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Real-time engagement. Full audit trail. Lower risk.
Complaints-AI
Move from complaint handling to prevention by using AI embedded within integrated data to identify issues and service failures before they escalate.
Understand root causes, detect early warning signals, and take action in real time to prevent complaints before they happen.
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Stop complaints before they start.
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Repairs-AI
Connect-AI
AI-driven analysis of repairs history, combined with remote video triage through Connect-AI, enables accurate first-time diagnosis — and preventing repeat and chained repairs, whilst improved engagement and behavioural profiling drives down no-access.​ Break the cycle of repeaters.
Improve first-time fix & reduce repair visits by 10%.
Connect-AI is an AI-enabled remote video assistance solution that can be deployed as a standalone service or seamlessly integrated into your core housing & repairs systems, providing supporting front-line teams, surveyors, and inspectors with real-time diagnosis & an evidence-based approach to service delivery.
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Start knowing & stop guessing by seeing the problem.
Risk-AI
DMC-AI
A proactive risk identification engine that uses AI embedded within integrated data to continuously “listen” for risk and service failure.​ Risk-AI analyses historical and live operational data alongside inbound customer interactions. identifying early warning signals across repairs, complaints, and compliance before they escalate.
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Detect risk early. Act before issues escalate.
Using AI embedded within integrated data — including repairs history and operational context — combined with remote video assistance for real-time diagnosis, triage and evidence capture, DMC-AI identifies silent voices and predicts unreported damp and mould. It enables earlier intervention, faster decisions, and automatically generates structured, auditable damp and mould reports to support compliance.
Digital engagement and remote video, powered by data and AI.
By bringing together data, AI, digital engagement, and remote video assistance, we help housing providers respond faster and more effectively to resident needs — delivering safer homes, preventing service failure and complaints, and achieving better outcomes in Repairs & delivering safer homes without increasing operational burden.
Unify Data
Unify your data - see the wood for the trees.
AI Enabled Real-Time Insights
Move from being re-active to proactive & embed insights where they matter.
Transform Service Delivery
Unify AI, digital, data & remote video
to transform services & rebuild trust.