.png)
We help identify and prevent resident harm before escalation occurs.
By combining resident voice, operational intelligence, AI-powered triage, and connected housing data, Engage-Me helps social landlords identify emerging risk earlier, prioritise vulnerable residents, and coordinate proactive intervention before issues develop into serious harm, complaint escalation, disrepair, or regulatory failure. From damp & mould and HHSRS risk to repeat repairs and hidden vulnerability, the platform transforms fragmented operational signals into actionable intelligence that supports safer homes, faster triage, smarter decision-making, and more proactive housing services.
The future of social housing is not reporting harm — it’s preventing it.
Engage-Me helps social landlords move from reactive service delivery to proactive housing operations by connecting resident voice, repairs intelligence, operational data, AI-powered triage, and risk modelling into one continuous view of housing risk. By identifying hidden and emerging risks earlier, understanding vulnerability sooner, and enabling faster, more informed intervention, the platform helps teams protect vulnerable residents, reduce escalation, improve repair outcomes, and deliver safer, more responsive housing services before harm occurs.
​
Through intelligent triage, AI-assisted remote diagnostics, and connected operational insight, Engage-Me also helps landlords improve first-time fix, reduce repeat repairs and avoidable visits, lower no-access rates, and accelerate resolution times. By reducing operational failure demand and freeing frontline teams from unnecessary repeat activity, organisations can focus more time and resources on delivering safer, healthier homes and more proactive resident services.
Engage-AI
AI-driven, omnichannel engagement that identifies risk early and creates a complete, auditable record of every interaction. Integrated video triage captures real-time evidence, supporting faster decisions, stronger compliance with Awaab's Law, and reduced escalation.
​
Real-time engagement. Full audit trail. Lower risk.
Complaints-AI
Move from complaint handling to prevention by using AI embedded within integrated data to identify issues and service failures before they escalate.
Understand root causes, detect early warning signals, and take action in real time to prevent complaints before they happen.
​
Stop complaints before they start.
​
Repairs-AI
Connect-AI
AI-driven analysis of repairs history, combined with remote video triage through Connect-AI, enables accurate first-time diagnosis — and preventing repeat and chained repairs, whilst improved engagement and behavioural profiling drives down no-access.​ Break the cycle of repeaters.
Improve first-time fix & reduce repair visits by 10%.
Connect-AI is an AI-enabled remote video assistance solution that can be deployed as a standalone service or seamlessly integrated into your core housing & repairs systems, providing supporting front-line teams, surveyors, and inspectors with real-time diagnosis & an evidence-based approach to service delivery.
​
Start knowing & stop guessing by seeing the problem.
Risk-AI
DMC-AI
A proactive risk identification engine that uses AI embedded within integrated data to continuously “listen” for risk and service failure.​ Risk-AI analyses historical and live operational data alongside inbound customer interactions. identifying early warning signals across repairs, complaints, and compliance before they escalate.
​
Detect risk early. Act before issues escalate.
Using AI embedded within integrated data — including repairs history and operational context — combined with remote video assistance for real-time diagnosis, triage and evidence capture, DMC-AI identifies silent voices and predicts unreported damp and mould. It enables earlier intervention, faster decisions, and automatically generates structured, auditable damp and mould reports to support compliance.
Housing risk is dynamic — and vulnerability changes everything.
Engage-Me helps social landlords move from reactive service delivery to proactive harm prevention by continuously connecting resident vulnerability, property condition, behavioural signals, repairs intelligence, and operational data into one continuous view of housing risk — enabling earlier intervention, smarter triage, safer homes, and better resident outcomes.
Connect Resident & Property Intelligence
Unify repairs, resident voice, vulnerability, engagement, compliance, and operational data into one continuous view of housing risk.
Predict Risk Earlier
Move from reactive response to proactive intervention with AI-powered insights, intelligent triage, and continuous risk intelligence embedded where decisions happen.
Prevent Harm Before Escalation
Enable faster intervention,reduce repeat failure, and help deliver safer, healthier homes for vulnerable residents.