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Better Resident Experiences, Smarter Repairs Outcomes & Less Complaints
AI alone doesn’t transform social housing — it’s AI, connected data and insight working together that drives real change.
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​By unifying AI, data, digital and remote video assistance into a single, modular platform, we help landlords transform how they deliver services, drive a step change in repairs & compliance outcomes and help residents faster in resolving damp and mould & ensuring that homes are safe.
Our unique, joined-up approach, leveraging our AI-driven Remote Video Assistance platform, Connect-AI, delivers significant improvements in first-time fix rates, reduces visits through remote fix capabilities, de-escalates emergencies, and supports compliance with Awaab’s Law through rapid triage and risk assessment. It also strengthens resident engagement and communication, transforming the customer experience while driving down complaint volumes.
Help your customers faster & rebuild trust - get in touch to discuss a pilot.
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Moving From Re-Active To Pro-Active Service Delivery
We help landlords move away from an outdated, reactive model — one characterised by high complaint volumes, poor customer communication, low first-time fix rates, repeat visits, and fragmented, rear-view-mirror insight — by unifying AI, data, digital and Remote Video Assistance into a single, connected approach, built around the resident.
Engage-AI
Omni-channel, AI-supported engagement through the digital-first channels residents already use. Inclusive and multilingual, with no call waiting, and powered by AI Assistants that can log repairs, damp and mould, complaints and other service requests. Integrated real-time video assistance via Connect-AI & inbuilt AI Assistant helps staff to deliver “ask once” services.
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> Go from 3 minute wait times to 3 seconds response times, 24x7.
Complaints-AI
Move from complaints handling to complaints prevention by leveraging AI and integrated data to identify issues and service failures before they escalate. Understand the drivers and root causes of dissatisfaction, and embed real-time, AI-driven analytics to stop complaints in their tracks.
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> Reduce complaints by 25% in < 6 Months
Repairs-AI
Connect-AI
Enable intelligent diagnosis and triage powered by AI and remote video via Connect-AI & drive higher first-time fix rates. Enable a remote fix repairs model where appropriate & reduce repeat and chained repairs and drive down overall repairs visits. Make AI supported smarter repair-versus-replace decisions for high-value repairs.
> Reduce overall repairs visits by 10%-15% &
de-escalate emergencies.
Connect-AI is an AI-enabled remote video assistance solution that can be deployed as a standalone service or integrated into your repairs, contact centre, IoT solution and other core systems to provide a unified, AI-supported video capability across the entire customer journey.
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> Implement on a standalone basis & integrate with your existing repairs, IoT & housing systems.
Insight-AI
DMC-AI
Move from retrospective reporting to real-time, actionable insight and prevent harm before issues escalate. By combining customer and operational data with AI, insight drives action rather than explaining failure after the fact. The customer voice is captured continuously through AI Agents, supported by remote video to drive more resident engagement.
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> Deliver speed to insight for better outcomes.
Meet Awaab’s Law timescales while reducing operational pressure. By using intelligent video triage, real-time collaboration, and digital engagement, DMC-AI streamlines the management of damp and mould by enabling faster decisions, better communication & quicker resolution of damp & mould issues. ​​
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> Meet Awaab’s Law Deadlines & Comply with Confidence
Digital engagement and remote video, powered by data and AI.
By bringing together data, AI, digital engagement, and remote video assistance, we help housing providers respond faster and more effectively to resident needs — delivering safer homes, preventing service failure and complaints, and achieving better outcomes in Repairs & delivering safer homes without increasing operational burden.
Unify Data
Unify your data - see the wood for the trees.
AI Enabled Real-Time Insights
Move from being re-active to proactive & embed insights where they matter.
Transform Service Delivery
Unify AI, digital, data & remote video
to transform services & rebuild trust.