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Combining Machine Learning, Personalisation & Actionable Insights to better serve your customers 

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 Automating Engagement

Our solution enables you to massively increase your tenant engagement to deliver win-win outcomes.  We deliver truly intelligent engagement automation through analysing your data & providing actionable insights, understanding & personalising the tenant experience through psychographic segmentation , automating communications & sharing the positive impacts of tenant involvement. 

 

Our solution builds relationships with your tenants through a digital first, but not digital only approach, allowing you to engage at scale in  way that your current internal resource levels don't allow. 

Machine Learning & AI

Personalisation

Intelligent Automation

Business Intelligence & Insights

Understand Your Tenants & Their Behaviour

Our solution combines engagement led data collection & insight  with  Machine Learning to help you understand your customers & assets better.  By having the actionable insights that you need regarding service delivery, tenant dissatisfaction &  being able to build predictive models, you can do more with less.

​Benefits:​

  • Automate tasks based on ML profiling freeing up resources.

  • Foster a proactive intervention culture.

  • Gain new actionable insights into tenant behaviour.

  • Manage risk not volume

Personalise & Communicate Better

Personalisation allows us to combine understanding the unique needs, interests & concerns of tenants combined with Machine Learning & AI to deliver more effective communications and engagement.  One size no longer fits all & the consumer standards requires Social Landlords to tailor engagement  services.  We allow you to communicate at scale, based on the needs and preferences of you customers, helping build trust.   

​Benefits:

  •  Increase overall engagement & tenant participation rates

  • Gain a more complete understanding of tenants needs

  • Support the delivery of your EDI strategy

  • Improve your tenant communications (VOTT, You Said - We Listened)

Intelligently Automate Processes & Embed Engagement

Our solution embeds engagement into your processes & systems, helping you to automate tasks & focus on helping your tenants based on who needs help the most. 

​Benefits:​

  • Vastly increase tenant engagement by reaching & connecting with more tenants 

  • Free up time & focus on residents who need help the most

  • Improve staff morale by refocusing from being process centric  to tenant centric

  • Help more vulnerable tenants 

Share Actionable Insights & Progress (B.I.)

The Engage-Me platform has comes with a number of standard dashboards to allow you to visualise your engagement efforts.  You can also develop your own reports & dashboard and embed these into internal websites, emails & landing pages to be shared internally  with stakeholders & externally with tenants. 

​Benefits:​

  • Increase staff motivation & buy in by communicating progress

  • Create specific dashboards for departments to increase accountability 

  • Set real time alerts & performance targets 

  • Share progress & increase engagement by embedding Tenant dashboards in emails and newsletters

  • Develop a strategic, data driven & measurable approach to engagement

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