Guiding You from Insight to Impact
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Start your engagement journey today
Not Sure Where To Start?
​​There is so much change, happening so quickly in Social Housing. From rapid AI & technology advancements, to the ever changing regulatory landscape & increasing customer expectations, keeping abreast of the latest developments & understanding how these can benefit your organisation is a challenge within itself. We can support you in designing & delivering strategies that drive real impact to address the modern day challenges of Social Housing.
Help You Build Your Data & Insight Strategy
We can help you design your data & insight strategy by identifying what are the key actionable insights you need to drive the outcomes that you want, how to acquire this data and how to embed these insights into your operational performance management structures, helping you get away from the data rich information poor paradigm.
Understand How To Harness The Power of AI
The topic of AI is vast & is ever changing; the new generation of Large Language Models with advanced reasoning have moved the game on massively. But to leverage AI, we need an AI strategy which aligns with our data strategy whilst addressing the ethical concerns to make sure that it is harnessed for the benefit of residents, in an ethical and inclusive way. We can help you understand the applications of AI, from supporting your knowledge & information strategy, to role specific "AI Crews" which are chained together to drive next generation self service, to understanding how predictive ML models which drive better decision making, we can help you understand the potential of AI and create a strategy which helps you ethically adopt it.
Design Resident Led Service Improvement Strategies
Most organisations are rich in asset & transactional data, but don't always have "good" customer data which informs service design, develops a good understanding of vulnerability & enables services and engagement to be tailored to deliver equitable access. We can help you with your customer engagement strategy & deliver compliance assurance with the Consumer Standards.
Driving Better Outcomes Through AI, Data & Insight
Actionable insights need to be deployed to the front line, where they influence outcomes & change behaviours. We can help you drive service improvement through delivering the insights that you need, when you need them, where you need them to drive better operational & customer outcomes. We can integrate these insights with your existing systems or build applications with our low-code platform where gaps in your IT capability exists.
Get in touch today and arrange a discovery session to see how we can boost your resident engagement & increase satisfaction levels.