Identify complex and recurring issues
Repairs-AI uses cutting edge AI & Machine Learning to instantly identify complex repair issues. By building & deploying advanced predictive models, recurring problems can be flagged which would be impossible for social landlords to track at scale. SMS surveys confirm that the repair is fixed first time closing the loop.
Understand Your Complex Repairs Data
Using Machine Learning, we can make sense of your unstructured repairs data & identify patterns and chains of causation, helping you to understand where you have a chained repair issue and helping you to understand recurring trends and causation within chained repairs.
Deliver Real Time Operative & Supervisor Warnings
These events can be flagged up to operatives, warning them that several visits have already left the issue unresolved; the supervisor can also be informed in advance.
Understand & Minimise The Impact of Vulnerability
By integrating customer and repairs data, we can link tenant vulnerabilities with the chained repair types to determine where there is a high risk of impact & harm, allowing you to act quickly.
Drive Operational Performance With Trade Collegues
Build a learning culture & review "repeaters" and other key insights via supervisor reviews, that are focused on driving down repeat and chained repairs by understanding the root cause, enabling a quality of repair approach to be adopted.
Benefits
The amount spent on repairs and maintenance rose 14% in 2022-23, totalling £7.7 billion in England alone. With repeat repairs being as high as 15% of overall visits, a significant opportunity exists to reduce repairs costs & Co2.
Slash Repeat Visits By 30%
Reduce repeat visits by a third and do more repairs with your existing operatives, whilst lightening the load on your planners.
Improve Repairs Satisfaction & TSMs
By focusing on the quality of repair rather than speed of repair, customer satisfaction will increase, translating into better TSM scores.
Reduce Repairs Complaints
Customers who are subjected to multiple visits to fix the same repair are up to six times more likely to raise a complaint.
Reduce Fleet Costs & Co2
Less visits, means less miles, lower fuel costs & reduced Co2 emissions. Operative morale also benefits.