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Use Tenant Feedback to  monitor performance and drive service improvement

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Find Out How Your Customers Really Feel 

Engage-AI automates the feedback process with customers to solicit more responses, more often, with reduced manual overhead. How? By sending SMS & email based intelligent surveys as soon as a transaction or process is complete allowing you to gain real-time feedback & by embedding satisfaction check points across the customer journey, we give you the insights you need to drive up satisfaction.

Implement data-driven decisions

Stop guessing & start making decisions based on data.  Our engagement led approach drives higher response rates, enables you to personalise engagement to reach out to under represented groups and makes your decision making more inclusive. 

Act Quickly & Address Dissatisfaction 

Recover situations in real time where customers are unhappy & prevent situations from snowballing into formal complaints.  Understand how your services are performing and take corrective action quickly.            

Understand Satisfaction Across The Customer Journey 

Don't leave satisfaction to chance.  Embed engagement & insights right across the customer journey and manage satisfaction proactively, addressing & resolving issues early leading to the formation of trust based relationships with your tenants.   

Better Understand Your Data 

Achieve better insights & understand cause & effect relationships and patterns in your data and across your patches.  By using  Machine Learning, we can help you make sense of your data & combine your existing data with collected  feedback to help you understand the complete picture. 

Make Your Customers Part Of The Solution

Invite your customers to opt-in to service improvement initiatives and give them real influence to co-design & scrutinise your strategies, policies and services, to deliver services that they really want to use.

Benefits 

Build Trust, Gain More Insights

Build trust based relationships & implement automated surveys at the point of service delivery & right across the customer journey to provide unique insights into how your customers truly feel.

Focus On What Really Matters

Understand tenant areas of concern & personalise engagement to focus on what really matters  to them individually.  Listen, understand & address dissatisfaction, and improve satisfaction scores.

Free Up Resources

Do more with less; our engagement automation capabilities help you comply and free up front line staff to better support those tenants most in need.  

Co-Design Better Services

Harness insights to make better data-driven decisions & make you tenants part of the solution by ideating & co-creating better services together.   Give them real influence & create happier customers in the process.

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