Improving Your Repairs Service Through Customer Insights
RepairsAI has the ability to gather insights across the customer journey relating to the key dissatisfaction drivers for tenants. From the condition of the home at handover, reactive repairs performed throughout the tenancy & communal repairs done, actionable insights can be generated to drive service improvement.
Real Time Repairs Surveys & Communications
Satisfaction surveys after the event are often little more than preventable bad news stories. Survey Customers in real time & respond immediately to dissatisfaction to recover the situation.
Understanding Repairs Dissatisfaction
Get more detailed actionable insights to really understand what's driving dissatisfaction & take an agile approach to service improvement. Understand complex underlying relationships in the data.
Driving Repairs Service Improvement
By understanding where significant shifts in satisfaction can be achieved by implementing incremental changes across repairs contact channels & repairs delivery, achievable service improvement plans can be created in line with the Consumer Standards.
Communicate Better About Your Repairs Service Delivery
Amplify your Customer Voice program for repairs & communicate the improvements being made. Tailor this to individual customer segments based on their dissatisfaction & optionally, invite customers to become involved in co-designing better repairs services and increase compliance with the Consumer Standards.
Benefits
Real Time Service Recovery
Perform SMS repairs surveys in real time & react immediately to unhappy customers, before they complain. Instantly respond & let them know you care.
Help Vulnerable Tenants
Understand who your vulnerable & complex tenants are & give them extra support & where appropriate, prioritise repairs for them.
Improve Sat Scores & TSMs Through Insights
Perform in depth repairs surveys to understand repairs dissatisfaction drivers & gain actionable insights to improve them. Communicate service improvements to specific customer segments.
Drive Continuous Improvement
Truly understand your data & develop service improvement plans to drive efficiency & increase satisfaction. Involve customers in service co-design & comply with the consumer standards.