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Combining Engagement & AI To Reducing No Access Rates

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Reducing No Access Rates 

RepairsAI analyses past tenant behaviour and combines this with other indicators to predict the probability of a no access event & matches the best engagement channel & behavioural messaging  to minimise this risk.

           

The Cost Of No Access

With the average no access cost for a Gas Servicing appointment being in the region of £30-£35 & Electrical Services being higher, this is a significant cost for Social Landlords given the no access rates of around 20%-25%.   

Understanding The Drivers Of No Access

By using AI & Machine Learning, we can predict the probability of a no access, taking into account past behaviour, demographics & any rent arrears.  This allows a tailored engagement approach based on risk & tenant "need".  

Adopting A Risk Based Engagement Driven Approach  

 For serial compliers, a simple flow consisting of an e-mail & SMS reminder will typically be enough, however for serial non-compliers, the engagement flow may consist of SMS, email & a positive confirmation that they will be in for the visit.  Engagement can be tailored for vulnerable tenants  & those with complex needs.         

Benefits 

50% Reduction In No Access Rates

By moving to a consultative approach to appointment setting, combined with behaviourally based engagement no access rates can be halved. 

More Repairs, Less Co2

Perform more safety visits & do more with your existing servicing engineers, whilst at the same time reducing fuel costs & Co2

Reduce Planner / Scheduler Effort

Slash the number of planners involved in rebooking gas & electrical safety appointments.  The solution can also auto-rebook missed appointments via SMS.  

Improved Compliance

A detailed audit of all engagements, combined with the higher first time visit success rates increased compliance & reduces the number of forced accesses.  

If you’d like more information about our features, get in touch today.

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