The Cost Of No Access
With the average no access cost for a Gas Servicing appointment being in the region of £30-£35 & Electrical Services being higher, this is a significant cost for Social Landlords given the no access rates of around 20%-25%.
Understanding The Drivers Of No Access
By using AI & Machine Learning, we can predict the probability of a no access, taking into account past behaviour, demographics & any rent arrears. This allows a tailored engagement approach based on risk & tenant "need".
Adopting A Risk Based Engagement Driven Approach
For serial compliers, a simple flow consisting of an e-mail & SMS reminder will typically be enough, however for serial non-compliers, the engagement flow may consist of SMS, email & a positive confirmation that they will be in for the visit. Engagement can be tailored for vulnerable tenants & those with complex needs.
Benefits
50% Reduction In No Access Rates
By moving to a consultative approach to appointment setting, combined with behaviourally based engagement no access rates can be halved.
More Repairs, Less Co2
Perform more safety visits & do more with your existing servicing engineers, whilst at the same time reducing fuel costs & Co2
Reduce Planner / Scheduler Effort
Slash the number of planners involved in rebooking gas & electrical safety appointments. The solution can also auto-rebook missed appointments via SMS.
Improved Compliance
A detailed audit of all engagements, combined with the higher first time visit success rates increased compliance & reduces the number of forced accesses.