If You Don't Know, How Can You Help?
Many of your tenants don’t ask for help, even when they need it most. We help you identify the most vulnerable & reach out to them at scale to let them know that help & support is available. Integrating housing as part of the mental health pathway has never been so important.
Reach Out Tenants & Let Them Know Help Is Available.
Run targeted welfare outreach campaigns which make it easy for vulnerable tenants to ask for support and make sure they know that you are there to support them. Blend your welfare engagement with warm referrals to other support organisations & help your customers through the cost of living & mental health crisis.
Focus Resources, Leverage AI & Target Silent Voices
Profile tenants who have had no contact with you for an extended period of time & use AI & Machine Learning to build a predictive welfare model to prioritise those who urgently require a health and wellbeing check up from a neighbourhood officer.
Integrating Your Welfare Engagement
Integrate with other elements of the mental health pathway and make sure that people receive the help & support that they deserve. Engineer your wellness engagement to perform warm referrals to third party organisations. Profile tenants as needing critical support in accessing services & paying rent & engage with them differentl, involving advocates & representatives to support where appropriate.
Benefits
Identify Your Most Vulnerable
Look at contact data history and reach out to those tenants who have not been in touch for a while. Let them know that you are here for them & make it easy for them to access help.
Integrate Warm Referrals Into Your Engagement
Publicise & initiate warm referrals to other support services, such as the Samaritans who can provide specialist support services.
Prioritise Resources
Allocate resources to support those who need it the most by really understanding the support needs of your tenants.
Alerts for enhanced service support
Make sure all of the internal service providers from repairs to arrears, adjusts their engagement to support the needs of your vulnerable tenants.