Implementing Your TSM Program
We focus on improving your TSM scores through gaining personal actionable insights into the key services that your tenant is dissatisfied with and focusing engagement and communications on those specific areas. As well as providing a cost effective of creating & managing your satisfaction surveys, we can work alongside your existing person-to-person survey administrator to engage with tenants, communicate the positive improvements to services and shift perceptions, resulting in better scores.
Managing Satisfaction Across The Customer Journey
By providing you with the tools & insights that you need to understand satisfaction drivers at all stages of the customer journey, your TSM scores should no longer be a surprise. Take action early & address dissatisfaction. By taking positive action early and improving how you communicate improveecommunicating service improvements better
Target & Promote Co-Design Opportunities
We help you involve more tenants in the co-design process, specifically targeting the services that they feel need the most improvement, thereby involving the people who are best placed to help improve & deisng them - your customers.
Communicate Your Positives Better
As well as communicating your performance information & improvement plans, we help you personalise communications with your tenants, helping a wider customer audience understand the improvements that are being made to the services that matter most to them, helping to positively shift perceptions.
Benefits
Streamline Your TSM Collection Process
By listening across the customer journey, dissatisfaction drivers can be understood for each individual tenant, allowing you to segment based on service area.
Understand Dissatisfaction Drivers
By listening across the customer journey, dissatisfaction drivers can be understood for each individual tenant, allowing you to segment, & focus on what really matters to each individual customer.
Increase Tenant Involvement
By having a targeted & personalised approach, encourage more tenants to opt-in to service improvement co-design initiatives, giving them real influence to help improve services.
Shift Perceptions, Improve Scores
Target communication at each tenants specific areas of concern & promote the resident driven improvements being made to these services, as well as gining insight into how effective the improvements have been.
Tel: 0330 1339769
email: info@engage-me.co.uk
Address: 71-75, Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ
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