Building An Integrated Data Layer
In order to gain the insights that you need to drive better customer & operational insights, data silo's need to be broken down. Customer data and insights from across the customer journey, transactional insights and complaints need to be combined & triangulated to truly understand the root causes of service failure and dissatisfaction.
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To truly leverage the promise of A.I. fully, a data driven approach must be adopted which builds a data culture. We help you build an integrated data layer, dissolving your data silo's.
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We can integrate with your existing Data-Warehouse / Lakehouse, or build one for you.
Understand the data required to drive your desired outcomes
Data should be collected based on need; unfortunately this data exists across different databases, spreadsheets & third party databases. We help you define your core data model to provide the insights that you need to drive better customer outcomes & operational outcomes.
Building an integrated data layer
After understanding the data requirements, we build an integrated data layer which provides you with the insights that you need, augmented with AI & Machine Learning driven insights.
Generating Actionable Insights
By having an integrated data layer which has been designed based on information needs, more complete insights are generated which combines resident data and operational data to better understand need and vulnerability with operational insights.
Deploying Insights & Driving Performance
Actionable insights need to be deployed to the front line, where they influence outcomes & change behaviours. We integrate these insights with your existing systems or build applications with our low-code platform where gaps in your IT capability exists.
Benefits
Start Seeing "The Big Picture:.
Move away from the data rich, information poor paradigm & start to see the wood for the trees, by triangulating data, capturing the right insights and getting to the root cause of service failure and dissatisfaction.
Manage Vulnerability & Need Better
By combining tenant data on vulnerabilities, physical & mental health conditions and understanding who actually lives in the properties, services can be tailored to minimise impact - DMC & Human Risk Factors being an example.
Operationalise Insights & Drive Real Improvment.
Insights that sit on the shelf, or are retrospectively actioned too late don't drive impactful service improvement. Operationalise insights with our AI driven low code platform & deploy them to the front line where they make a difference.
Build The Data Foundation To Support The "AI Pyramid Of Needs"
Take a data engineering approach & understand the insights you need to drive the outcomes you want, along with the data that is required to maximise the benefit from AI. Leverage AI-Agents to help collect data