Driving & Evidencing Tenant Engagement
TIA+ helps you move beyond "tick box" engagement & listen to the voice of your community. By providing you with the tools to personalise engagement, it drives up both in person and digital engagement and provides you with engagement metrics to make sure that the voices you are listening to are the voices of the many not the few, enabling you to promote and evidence tenant influence in service design, policy & strategy.
Engagement Framework
TIA+ is based on the concept that engagement is a journey & uses Rosenblatt's engagement pyramid as the underlying framework to measure engagement & provide an approach to nurture participation and involvement. This provides an overall picture of your engagement participation rates and depth of participation, whilst providing inclusivity metrics to help understand underrepresented groups.
Engagment Tools & Campaigns
Engagement can be tailored & personalised to focus on what's important to residents. By integrating core engagement into the customer journey, more actionable insights can be gathered to improve services across the board. In person engagment can also be promoted, enabling a blended approach which provides a wide range of engagement opportunties. Impactful content creation is supported by Chat GPT integration.
Building & Evidencing Inclusive Engagement
Segmentation & personalisation combined with the multi-lingual capability, enables you to create engagement outreach campaigns which can be targeted at under-represented customer groups to build a more inclusive engagement profile.
Engagement Personalisation & Localisation
Residents can opt-in and tailor the information that they wish to receive & the engagement activities that they want to participate in, as well as establishing their preferences in the context of using services. Hyper localisation of comms increases relevancy and moves away from the "one-size-fits all" model.
Outcomes
Higher Engagement Rates
Drive high engagement rates & evidence to the regulator that you have a strategic approach to your engagement, backed by data metrics.
Evidence Inclusive Engagement
Understand your engagement profile & demonstrate how you have "levelled-up" engagement to make it more inclusive.
Drive More Action Insights
Embed actionable insights across the customer journey & integrate your transactional & TSM data to triangulate the "big picture" & drive service improvement.
Evidence Influence
Demonstrate an integrated understanding of customer need, engagement maturity, actionable insights & feedback effectiveness & service improvement plan integration.