Information about landlord services
TIA+ enables you to embed comms within the customer journey to help you comply with standards requirements to provide information regarding landlord services, safety standards & overall landlord responsibilities for maintaining homes, communal areas & neighbourhoods, as well as the relevant roles and responsibilities of senior level employees.
Build A Culture Of Safety From Day One
By embedding digital safety guides which outline Landlord responsibilities & the do's & do not's for Gas, Electrical, Asbestos, Legionella & Fire Safety, as well as communicating additional safety information for High Rise Residential Buildings help to establish a culture of safety for new tenants.
Improve Your Onboarding Process
TIA+ improves the overall quality of the onboarding process & helps you comply with the TIA standard by embedding "how to guides" for access core services such as logging repairs, dealing with ASB, and how to complain. Policies and video can be embedded and "nudges" can be built in to promote logging on-line repairs and downloading tenant self service apps.
Evidence Compliance
All customer communications create an audit log which is date and time stamped, enabling you to prove that you have met the requirements of this part of the TIA standard. Furthermore, given the importance of this type of information, the multilingual capability assists in helping to make sure that tenants whose first language may not be English, understand how to access services & navigate their tenancy as well as understanding key safety information.
Outcomes
Improved Customer Onboarding
Providing clear & accessible information which helps tenants navigate their tenancy and clearly defines responsibilities create a positive customer experience
Automation Of New Tenant Process
Reduce internal costs, embed actionable insights & automate the new tenant onboarding process. enabling staff to focus on front line activities.
Promoting a "Safety First" Culture
Embedding core safety information which encourages residents to report any safety concerns whilst also highlighting tenant safety responsibilities helps foster a safety first culture.
Evidence Compliance
Audit history of e-mail & SMS comms, evidencing that you have proactively communicated the core Landlord Safety Information.