Simplify Compliance, Embed Inclusivity & Deliver Resident Led Service Improvement
We integrate customer data management, inclusive engagement, insights & personalised comms, supported by AI to help you hear the voices of the many, not the few and deliver real tenant influence. Our TIA+ solution provides compliance assurance with the Transparency, Influence & Accountability standard by evidencing that you are delivering equitable outcomes for all.
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It can be implemented alongside our Engage-AI module to extend your insights & engagement activities to include one to one personalised conversations, connecting with residents through the social channels such as Facebook, Instagram, Whats-App & Telegram as well as SMS & Email, to gain rich conversational insights.
TIA+ Solution
TIA+ provides an integrated solution which breaks down your data silo's & comms barriers to deliver a solution which delivers resident influence. Personalised, multi-lingual comms & targeted engagement outreach tools, help ensure that all of your tenants have a #SeatAtTheTable. The solution provides you with the big picture by gathering actionable insights across the customer journey, driving resident led service improvement & equitable outcomes.
2.1. Diverse Needs.
2.2 Engagement With Tenants.
Build & maintain your customer data, including EDI data via informed consent with tenants. Multi-lingual capability & engagement preferences support tailoring engagement.
Engagement framework & tools increase digital & in-person engagement, enabling you to hear more voices. Metrics measure how representative engagement is, enabling targeted "levelling-up” campaigns.
2.3 Info About Landlord Services.
Digital comms embedded into the customer journey ensure that residents receive key information on on accessing services, safety, senior staff roles & rents and service charges communicated.
Evidencing Tenant Influence
2.5 Compliants
2.4 Performance Information
Integrated approach simplifies compliance & provides board assurance by integrating data, engagement, insight, comms & service improvement, supported by compliance metrics.
Evidence your “Learning From Complaints Culture” & triangulate it with other insight & feedback data to build up a complete picture, whilst publicising complaint driven improvements to residents.
Adopt a Marcomms approach to communicating landlord performance, service improvement plans & co-design opportunities, with a focus on personalisation & to “Promoting Your Positives”.
TIA+ Benefits
By combining all of the requirements of the Transparency, Influence & Accountability Standard & providing dashboard driven metrics & compliance assurance, TIA+ not only makes compliance simpler, but significantly reduces the internal costs of trying to manage separate sources of data & pull together engagement, insight and effectively communicate this internally. It provides an overall framework to improve the effectiveness of your customer voice program whilst enabling you to understand your customers better, driving up satisfaction & TSM scores in the process.
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Engage-AI further extends this capability by enabling you to deploy Agentic-AI to engage with residents, whilst being able to have personal real time one-to-one conversations in real time to gain detailed insights & capture qualitative, "emotional" insights on how servuce users really feel.
Reduced Internal Resource
Protect Your Reputation
Reduce internal compliance costs by reducing manual data collection & management and automating insight & data collation & compliance reporting.
Integrated approach built around the TIA requirements delivers Compliance Assurance & provides the evidence base to support your regulatory inspection & a framework to support driving towards a C1 rating.
Improved Services
Increased Inclusivity
Builds on your customer driven culture by helping you better understanding your customers, hear more voices & gain more actionable insights to drive customer led service improvement.
Make sure that you are hearing the voices of the many, not the few & evidence your engagement "levelling up" to demonstrate that your listening to all of the voices within your community.
Happier Customers
Improved TSM scores & customer satisfaction by deliverign truly customer driven service improvement & "promoting your positives" to positively shift residents perceptions.
Better Governance
Have a complete picture, supported by auditable data & deliver compliance assurance to your board. Have all of the evidence to support your inspection in one place.
TIA+ Features
TIA+ provides a complete solution to help you implement resident led service improvement, integrating data, engagement, insight & personalised resident communications to build trust and transform resident satisfaction.
Data Collection & Integration
Bridge the data gap between your IT systems & tenants. Collect, clean & keep tenant data up to-date & really know who your customers are.
Engagement Campaign Manager
Model, embed & automate engagement into the customer journey & gain actionable insights. Manage satisfaction in real time.
Multilingual & Advocate Comms
Comply with the consumer standards & increase engagement with minority groups; communicate with advocates & tailor engagement based on "need".
Dynamic Content Builder
Create new content & deliver existing engagement content to a wider tenant audience & promote your positives, whilst reducing internal workload.
Personalisation
Engage & involve tenants on what matters to them. Identify the services & issues concerning them & involve them in co-designing solutions.
Drive In Person Engagement
Promote in person engagement events & adopt a blended approach which maximises both digital, personal (via digital channels) & in-person engagement when leveraged with Engage-AI module.
Targeted Comms
Move away from point based comms & start to build trust & productive relationships. Communicate performance & landlord service information more effectively & generate an audit trail.
Dashboards & Alerts
Align reporting & KPI's with your governance structure & share satisfaction, engagement & inclusivity measures across the organisation. Motivate tenants by sharing social impact dashboards.
Data, Metrics & Compliance
Metrics on engagement participation, depth & inclusivity, demonstrate that engagement is embedded & truly matters to you whilst giving you evidence based metrics.