Deliver A Better Everyday Life For Residents
Our core purpose is to create win-win outcomes for Social Landlords & their Customers. Driven by our lived experience of social housing, we want to enable Landlords to improve their services and the lives of their tenants through technology which enhances the overall customer experience by helping landlords to know their customers better & by helping them to collect, understand & utilise data and insights.
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Our core values are: Innovation, Commitment, Service & Openness.
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We believe that your customers are part of the solution to many of the challenges you face & that by bridging the engagement gap, we can help you meet these challenges.
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Our Team
Garry Sneddon, CEO
Garry has worked internationally across many different verticals in technology & consulting roles including Pharmaceuticals, High Tech Electronics, Food & Drink as well as Housing, formerly working for Kirona looking after Scotland for their Field Force Automation & Scheduling Solution. Garry has a core focus on Customer Experience & how technology can better serve tenants within the Housing Sector from the perspective of wellness, satisfaction, repairs outcomes & sustaining more tenancies through an engagement led approach.
Peter Court - Senior Project Manager
Peter has worked in the software for housing sector for nearly 25 years with extensive knowledge of Repairs & Maintenance, Mobile and Scheduling systems & process optimisation. Strongly committed to customer delivery and service excellence, Peter has a deep understanding of how technology can improve repair service outcomes & has worked with 1st Touch, Aereon, Kirona & ROCC delivering a multitude of large repairs transformation projects.
Paul Bonser - Associate Senior Project Manager
Paul has a wealth of Housing & overall IT experience, previously being the IT Manager for a Housing Association and then moving into Consultancy, working with the OneAdvanced suite of Field Force Automation & Dynamic Scheduling product sets. Paul’s skillset also extends to repairs service audits, taking an analytical approach to looking at the drivers of repairs satisfaction & developing practical improvement plans leading to improved outcomes & KPIs.
Kai Jackson - Associate Senior Consultant
Kai is an experienced engagement professional, TPAS Associate & Tenant Advisory Panel Member for the National Housing Federation. Kai's areas of consulting expertise cover all aspects of tenant engagement including tenant scrutiny, co-creation, service design improvement & complaints reviews. Recently, Kai has launched a major inclusivity & diversity initiative in the sector titled 'Diverse Voices: Transforming Tenant Influence in Social Housing.'
David Smethurst- Associate Senior Consultant
David has a wealth of housing experience, previously developing & launching CIH’s Neighbourhood Charter & has a core focus on implementing tailored neighbourhood working and sustainability methodologies for landlords in terms of their own services and those of external partners. Having developed develop multi disciplinary neighbour hood action plans with over 40 landlords alongside a range of metrics and impact measures, David is expertly placed to ensure that Landlord engagement complies with the Neighbourhood and Community Standard.
Phil Longhorn- Senior Consultant
Phil brings extensive expertise in the social housing sector, specialising in repairs, maintenance, and compliance. With a proven track record of managing large-scale projects, Phil excels in enhancing operational efficiency and implementing innovative maintenance solutions. Notably, Phil has successfully collaborated with tenant liaison panels and managed fast response teams to address critical issues like damp and mould repairs. His work includes introducing and chairing repairs project teams & fostering tenant engagement & ensuring alignment with the Neighbourhood and Community Standard.