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AI Powered, Data Driven 

RepairsAI from EngageMe, is powered by cutting-edge Artificial Intelligence (AI) and Machine Learning (ML) technology.  It delves deep into your repairs, asset & customer data, helping you to increase the quality of repairs, reduce unwanted repeat visits and predict & act on properties most at risk from damp & mould.  The result- fewer overall visits, happier customers & increased safety  & compliance.

           

Drive Satisfaction Up and Repeat Visits & Complaints Down

Traditionally repairs metrics have been biased towards “speed of repair”, but unnecessary repeat visits drive high numbers of complaints & disrepair claims.  By  understanding the drivers of repeaters & chained repairs we help you reduce unnecessary visits.      

Prevent, Predict & Prioritise Damp & Mould Cases  

Our AI & Machine Learning solution can predict which properties are most likely to have damp & mould where it has not been reported, or be at risk of it in the future,  as well predicting things like fuel poverty.   

Drive Down Gas & Electrical Servicing No Access Rates  

By understanding the behaviour & demographics of your customers, we can predict which ones will result in no access events & use our comms module, combined with behavioural science to minimise this risk.  

Gain Actionable Insights Across Your Repairs Service & Improve Service Delivery

Combine real time repairs survey feedback with more in-depth customer surveys to understand the key drivers of dissatisfaction & use these actionable insights to improve all aspects of service delviery. 

 "Registered providers must use data from across their records on stock condition to inform their provision of good quality, well maintained and safe homes for tenants.."
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Safety and Quality Standard, Consumer Standards.

How It works

We make sense of your repairs and asset data to help you deliver better repairs & customer outcomes.

Collect & Transform

RepairsAI collects, integrates & transforms data from your existing systems in  real-time, with features to address any data quality issues that may exist. 

Understand & Predict

Cutting edge ML models analyse & turn your unstructured data into actionable insights, driving positive outcomes. 

Enrich

Additional information can be collected through the RepairsAI engagement module & build into the model.

Deploy & Act

Actionable insights are operationalised & integrated into repairs, scheduling & mobile solutions & customer engagement flows .

Solution Features

End to end, AI transformational capability covers the complete lifecycle from building the data model, to end user deployment.

Data Management & ETL

Cutting Edge AI & ML Models

Data Enrichment Tools

REST API Inteface

Inbuilt Customer Comms

Cloud Based

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